The Greenwood Nursery goal is for 100% satisfaction. We are dedicated to working with our customers to help them acheive success with Greenwood plants. We guarantee to ship plant stock that is true to name, healthy and in plantable condition at the best time for your location. Each order is carefully picked, prepped and boxed by our professional shipping department to assure that your purchases arrive safely. We cannot accept responsibility for losses caused by weather extremes (such as frost, winter kill, drought, flooding, etc), customer neglect, poor choice of planting conditions, chemical or fertilize damage, inappropriate climate zone (clearly indicated for every variety), or other circumstances beyond our control. With proper care and attention, our plants will leaf and grow during the first growing season.

Evergreen plant varieties are shipped healthy, true to name and ready for planting. Once received and no further reports have been noted to us within 48 hours of carrier delivery, plants are considered accepted.

Dormant plants are shipped healthy, true to name and ready for planting. Fall and early spring dormant plants should emerge by the end of spring following their planting. Mid to late spring dormant plants should emerge within 8 weeks from planting. Dormant plants that do not leaf or bud during their given time frame may be replaced. We will replace plants that do not live or leaf out during the first growing season at 1/2 price plus shipping costs. We must be notified in writing by July 1st following planting provided that the plants were not injured by equipment, improper use of chemicals, fertilizers or buyers neglect. Pictures may be required. They also help us to work with customer to determine what went wrong.

End of season sales and close-outs are final and do not apply to the replacement warranty.

The size of the plants that we ship has been specially selected to reduce the shock of transplanting. Our bare root plants are dipped in a terra sorb solution (water retention gel), wrapped in shredded paper and, then, sealed in plastic wrap to ensure freshness before being boxed and shipped. 

Our hard good products are backed by the manufacturers warrants and guarantees as noted on the individual product labels. With no reports made to us within 48 hours after delivery, hard good products are considered accepted.
 

If you have any questions at all, please email us!